TESIS: Technical Support Information System

The right tool for IT organizations

TESIS is an application suite with the Service Desk at its mail elemnt, it is the tool and intelligence that governs the process of managing tickets, their proper assignment, intake, and operational sequence of unfolding, even if one has to use outside providers.

As part of the complex and fast-paced process of ticket management, IT organizations need a comprehensive system that enables their correct, simple and quick registration as well as constant tracking of all their characteristic stages.

Any company that does not adopt a ticket management system runs the risk of organizational chaos, unsatisfied service workers, and even worse, frustrated service users, who often find themselves having to solicit their requests or see their requests fulfilled in a timeframe that is not in line with their level of urgency.

Tesis is a ticket management system that allows information to be constantly available to quickly direct service requests to the IT team’s competent figures or to suppliers, allows their progress to be checked, the work done, the quality of the service provided, and the compliance with what the users expected or what was requested in the budgeted agreements.

Tesis is the tool to ensure that the ticket management process is as efficient and controlled as possible and allows you to turn the information collected into a database, rich in useful experiences to improve service processes.

The Complete Ticket and IT Project Management Process

Versatility

Tesis is perfectly suited for the support ticket management that is forwarded to IT by the company’s various users, and performs this through a powerful configuration capability.

Even large, complex corporate entities, consisting of headquarters, branches, both domestic and foreign, through Tesis can rely on the standardization and organization of their service request flows.

Integration

Tesis is able to integrate with Active Directory and LDAP company to allow rapid user recognition and of the departments that turn to IT. Through the mail interface Tesis allows easy communication with users, both in the opening of tickets and in communicating the progress of tickets In addition, it can be integrated with accounting management to streamline administrative processes.

Customization

Due to its configuration capability, Tesis is able to capture and read the company’s typical IT ticket management process.

In just a few quick steps, the process is represented within Tesis and the various users immediately become the main actors.

As a result, more effective interventions and higher quality delivered

Tesis’ full suite

TESIS consists of a suite of software modules that are integrated and combined to meet the specific requirements of the IT organization.

TESIS Service Desk

With the TESIS Service Desk, you can monitor the entire cycle of the ticket management process, from assignment, to taking charge, to the operational sequence of execution, to using the data for process improvement.

Go to Tesis Service Desk

TESIS Project Manager

With Tesis Project manager, it is possible to collect all activities carried out by resources, monitoring their phases, commitments, costs and associated resources. Allows you to manage the analysis, design, planning, implementation stages
Go to Tesis Project Manager

TESIS Customer Portal

TESIS Service Desk is intelligence from the TESIS Customer Portal is the TESIS module that enables the connection of the customer, or business user, to your Service Desk allowing them to be able to open and manage their own tickets.

Go to Tesis Customer Portal

As a result, more effective interventions and higher quality delivered

TESIS Email Agent

TESIS Email Agentis the TESIS module that enables integration with the email. Through a simple email, a customer or business user can open a ticket to your Service Desk.
Go to Tesis Email Agent

TESIS Mobile

Designed specifically for the IT organisation’s technical resources, TESIS Mobile keeps the technical resource in constant contact with the IT team through a simplified interface.
Go to Tesis Mobile

TESIS Knowledgebase

TESIS Knowledge Base is an excellent search engine for retrieving essential data. It provides the entire service with the shared knowledge base to increase operational effectiveness.
Go to Tesis Knowledgebase

As a result, more effective interventions and higher quality delivered

TESIS Connect

TESIS Connect is the integration module for external applications. It consists of a set of features to facilitate integration with existing systems within IT organizations and present in the enterprise, speeding up the initial start-up process and reducing the technical burden of integration.

Go to Tesis Connect

TESIS Suppliers

TESIS Suppliers is the management module for dealing with suppliers. Information from existing contracts, performance, and expected performance of individual professionals or supplier companies will be available through TESIS Suppliers within IT management processes.

Go to Tesis Suppliers

TESIS Asset Manager

TESIS Asset Manager is a TESIS module dedicated to asset management within IT Governance.
TESIS Asset Manager can provide support to IT operators in controlling the IT, hardware, and software assets they use and enables them to ensure Service Desk processes that are compatible with ITIL practices.
Go to Tesis Asset Manager

As a result, more effective interventions and higher quality delivered

TESIS Warehouse

Tesis Warehouse Manager is the software module for managing storages within IT organisations. It is fully integrated into the Tesis package and allows information to be used for complete management of companies’ assets.
Go to Tesis Warehouse Manager

TESIS Reporting & Dashboard

Modules for data analysis with summary representations of trends.

You can find all the indicators you need in a single display, giving you an overview of your activities.

Go to Tesis Reporting & Dashboard

As a result, more effective interventions and higher quality delivered

The advantages of a modular system

Using the TESIS modularity from the Service Desk, it is possible to acquire only what is needed at the moment. There is no point buying what is not needed, but if the necessity arises, it can always be added later alongside the modules already installed.

  • Data-driven continuous improvement

  • Real-time information to bridge competency GAP

  • The power to represent one’s organisation

  • Skills mapping, division of tasks, assignment of activities

  • Asset optimisation tool

  • Contact and process automation tool

  • Full supplier monitoring

  • No licence limit on IT users

  • Constantly improving software

  • Guidance and direct support at all stages of the project over time

Do you want to learn more about the advantages of Tesis?
Contact us