The support life cycle
Managed by a customized software

Tesis is the specific software for managing technical support

Created from the need for enterprises to effectively manage the process of providing technical support services, whether provided to its customers or internally to users in its own company.

Tesis helps organization to improve and optimize processes and resources

Ensuring the proper conduct of support-related activities, Tesis retrieves and manages all information on activities requested and performed and tracks products, services, and equipment installed at the customer’s premises.

Tesis covers the entire lifecycle of service and technical support

It locates in real time the contractual obligations with the customer, the type of service expected, the product being serviced, and the maintenance record.

As a result, more effective interventions and higher quality delivered

As a result, more effective interventions and higher quality delivered

Tesis is designed for companies that need to monitor the entire cycle of the service process, from service request to invoicing, and it is an essential tool for optimizing costs and resources used for service delivery.

Over time, the process monitoring will form an experiential database. Used by the company, it is a key tool to check whether the response is adequate, viable, and improvable. We will stand by your side to turn the collected information into real value for your business.

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INTEGRATION

As Tesis plugs into your programme, it integrates with existing processes and information systems.

CUSTOMISATION

Tesis comes with a high level of customisation, adapting to your organisation model and service category.

VERSATILITY

Tesis can be used in local, wide area networks by leveraging modern web platforms

INTEGRATION

As Tesis plugs into your programme, it integrates with existing processes and information systems.

CUSTOMISATION

Tesis comes with a high level of customisation, adapting to your organisation model and service category.

VERSATILITY

Tesis can be used in local, wide area networks by leveraging modern web platforms

CONFIGURABLE SOLUTIONS

To enterprises providing technical support services to external customers

Tesis manages orders, interventions and projects. It recognizes queries and facilitates their recording through simple search keys, identifying the subject of the intervention. It interfaces with external outsourced service providers, monitors the schedules of its own technical and material assets, and uses statistical control to improve business efficiency.

The configuration is suitable for companies in the following areas:

  • IT and systems support

  • Home appliance support

  • Electrical and technological plants

  • Office equipment support

  • Hardware, software and IT network support

  • Manufacturing industry

Tesis allows complete management of internal maintenance scheduling. Provides a leaner, tidier and more productive solution for managing the activities of internal staff engaged in technical support. Using high process automation, including approval steps, Tesis speeds up maintenance work, manages service providers by minimizing waste, and demonstrates the value of the internal department.

The configuration is suitable for companies that have internally:

  • IT department that manages computers, printers, smart phones, and other IT tools

  • Department that manages the company’s real estate assets and building automation systems

  • Department managing a corporate fleet vehicles.

Tesis provides constant visibility into the commitments and workloads of its resources. As such, this helps an organization that must manage the diversity of interventions integral to global service type maintenance contracts. It allows effective control of costs and overall asset use in order to provide a real-time report of the organization’s activities

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