{"id":2771,"date":"2022-03-16T12:11:06","date_gmt":"2022-03-16T11:11:06","guid":{"rendered":"https:\/\/www.newteam.it\/tesis-ticket-management\/"},"modified":"2022-10-24T01:11:29","modified_gmt":"2022-10-23T23:11:29","slug":"tesis-ticket-management","status":"publish","type":"page","link":"https:\/\/www.newteam.it\/en\/tesis-ticket-management\/","title":{"rendered":"TESIS Ticket Management"},"content":{"rendered":"

The Tesis service process management application suite<\/span><\/h1><\/h1><\/div>
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Tesis Service Suite<\/h2><\/div>
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is designed for companies that need to track the entire cycle of the service process<\/strong>, from service request to invoicing, and it is an essential tool for optimizing the costs and resources<\/strong> used to provide services.<\/p>\n

An experiential database will be built<\/strong> up by tracking the process over time. Mostly used by the company, an essential tool to check whether the response is adequate, viable, and improvable. We will stand by your side and help to transform the collected information into true value for your business.<\/strong><\/p>\n<\/div><\/div><\/div>

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Learn about configurable solutions<\/span><\/a><\/div><\/div><\/div>
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Life cycle support
\nManaged by a customized software<\/span><\/h1><\/h2><\/div>
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Tesis is the specific software for managing technical support<\/h2><\/div>
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Created from the need for enterprises to effectively manage the process of providing technical support services, whether provided to its customers or internally to users in its own company.<\/p>\n<\/div>

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Tesis helps organization to improve and optimize processes and resources<\/h2><\/div>
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Ensuring the proper conduct of support-related activities, Tesis retrieves and manages all information on activities requested and performed and tracks products, services, and equipment installed at the customer’s premises.<\/p>\n<\/div>

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Tesis covers the entire lifecycle of service and technical support<\/h2><\/div>
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It locates in real time the contractual obligations with the customer, the type of service expected, the product being serviced, and the maintenance record.<\/p>\n<\/div>

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As a result, more effective interventions and higher quality delivered<\/h2><\/div><\/div><\/div>
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As a result, more effective interventions and higher quality delivered<\/h2><\/div><\/div><\/div>
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Tesis is designed for companies that need to monitor the entire cycle of the service process<\/strong>, from service request to invoicing, and it is an essential tool for optimizing costs and resources used<\/strong> for service delivery.<\/p>\n

Over time, the process monitoring will form an experiential database.<\/strong> Used by the company, it is a key tool to check whether the response is adequate, viable, and improvable. We will stand by your side to turn the collected information into real value for your business<\/strong>.<\/p>\n<\/div><\/div><\/div>

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Configurable solutions<\/span><\/h1><\/h2><\/div>
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Tesis for IT<\/h2><\/a><\/div>
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This is an ITSM solution designed for IT organizations that need a complete system that enables the proper, simple and quick management of technical support tickets from users in their company.<\/p>\n<\/div>

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Tesis for Facility Management<\/h2><\/a><\/div>
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Powerful field service management (FSM) software for the strategic management of maintenance processes for facilities, plants and all technological assets used in conducting the company’s business.<\/div>
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Tesis for the Service<\/h2><\/a><\/div>
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As a complete suite of useful software modules for managing tickets and all service processes, it is designed for companies that use the service as an added value and a winning factor of their company’s business.<\/div>
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<\/i><\/i><\/span>To enterprises providing technical support services to external customers<\/span><\/a><\/h4><\/div>
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Tesis is concerned with the management of orders, interventions and projects.<\/strong><\/span> It recognizes queries and facilitates their recording through simple search keys, identifying the subject of the intervention. It interfaces with external outsourced service providers, monitors the schedules of its own technical and material assets, and uses statistical control to improve business efficiency.<\/p>\n

The configuration is suitable for companies in the following areas:<\/p>\n