{"id":2838,"date":"2018-10-29T10:34:12","date_gmt":"2018-10-29T09:34:12","guid":{"rendered":"https:\/\/www.newteam.it\/homepage\/"},"modified":"2022-10-06T14:19:26","modified_gmt":"2022-10-06T12:19:26","slug":"homepage","status":"publish","type":"page","link":"https:\/\/www.newteam.it\/en\/","title":{"rendered":"homepage"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#fa961a;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:20px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-menu-anchor\" id=\"chisiamo\"><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-sep-color:#004e98;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">We implement quality software to manage service processes<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-sep-color:#004e98;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><h4>We own rich experience in provinding solutions, that are customized to your needs, and help add efficiency to your processes<\/h4><\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#fa961a;border-color:#fa961a;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns fusion-no-small-visibility\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#fa961a;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50PX;--awb-padding-bottom:50PX;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first fusion-no-small-visibility fusion-animated\" style=\"--awb-padding-right:30px;--awb-padding-left:50px;--awb-bg-size:cover;--awb-margin-bottom:0px;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-1 testo-big\"><p><strong class=\"b-blu\">People<\/strong>. A passionate team dedicated to build customer satisfaction. For over <strong class=\"b-ara\">20 years<\/strong>, we have been developing high-method, control and survey software for business process management. Thus, each solution is carefully personalized to the client&#8217;s needs,starting from a fundamental knowledge and skills acquired over time, accumulated through the many implemented projects.<\/p>\n<p>We address to companies that need structured management of their <strong class=\"b-blu\">customer service<\/strong> activities and <strong class=\"b-blu\">the e-health field<\/strong>. We believe that computerized management processes and projects should be as simple as possible, and ensuring efficiency and quality.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last fusion-no-small-visibility fusion-animated\" style=\"--awb-bg-image:url(&#039;https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/05\/ricerca-online.jpg&#039;);--awb-bg-position:center center;--awb-bg-size:cover;--awb-margin-bottom:0px;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );\" data-animationType=\"fadeInRight\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy fusion-column-has-bg-image\" data-bg-url=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/05\/ricerca-online.jpg\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-2 blocco-testo-bianco\"><p>We build our solutions on the know-how acquired through the analysis of hundreds of processes and projects. We are constantly evolving to meet our clients&#8217; ever-chancing requirements on a case-by-case basis. In fact, the value we add is in the approach.<\/p>\n<ul>\n<li>communicating and listening during process discovery<\/li>\n<li>transparency and sharing our experiences<\/li>\n<li>shaping ability of the tools around the real needs of the customer and evolving them<\/li>\n<\/ul>\n<p>Thanks to this approach, we will always be there to support you as needs change, and so will we.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-no-medium-visibility fusion-no-large-visibility fusion-animated\" style=\"--awb-padding-right:10px;--awb-padding-left:10px;--awb-bg-size:cover;--awb-margin-bottom:0px;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-3 testo-big\"><p><strong class=\"b-blu\">Employees<\/strong>. A passionate team dedicated to build customer satisfaction. For over <strong class=\"b-ara\">20 years<\/strong>, we have been developing high-method, control and survey software for business process management. Thus, each solution is carefully personalized to the client&#8217;s needs,starting from a fundamental knowledge and skills acquired over time, accumulated through the many implemented projects.<\/p>\n<p>We address to companies that need structured management of their <strong class=\"b-blu\">customer service<\/strong> activities and <strong class=\"b-blu\">the e-health field<\/strong>. We believe that computerized management processes and projects should be as simple as possible, and ensuring efficiency and quality.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-no-medium-visibility fusion-no-large-visibility fusion-animated\" style=\"--awb-bg-position:center center;--awb-bg-size:cover;--awb-margin-bottom:0px;\" data-animationType=\"fadeInRight\" data-animationDuration=\"0.8\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-4 blocco-testo-bianco\"><p>Do you want to benefit from the know-how we have acquired by analyzing hundreds of processes and projects? It empowered us to continuously evolve and improve the tools we shape on a case-by-case basis and taught us that true value lies:<\/p>\n<ul>\n<li>in dialogue and listening to the client during process discovery<\/li>\n<li>in the sharing of experiences, aimed at adding value<\/li>\n<li>in the ability to shape the tools around the real needs of the customer and further develop them<\/li>\n<li>we will always be there to support you as needs change, and so will we.<\/li>\n<\/ul>\n<p>Thanks to this approach, we will stand by your side, using all our experience.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#fa961a;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:20px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-menu-anchor\" id=\"recensioni\"><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-sep-color:#004e98;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">REVIEWS<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#fa961a;border-color:#fa961a;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-testimonials clean awb-testimonials-layout-fade awb-testimonial-content-flex-start awb-speech-bubble-show awb-testimonial-author-inline fusion-testimonials-1\" style=\"--awb-flex-align-items:stretch;--awb-backgroundcolor:rgba(47,106,166,0.51);--awb-testimonial-border-style:solid;--awb-testimonial-border-color:var(--awb-color3);--awb-textcolor:#ffffff;--awb-content-valign:center;--awb-initials-bg-color:var(--primary_color);--awb-initials-text-color:#ffffff;--awb-testimonial-icon-size:2em;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;--testimonial-border-width-top:0px;--testimonial-border-width-right:0px;--testimonial-border-width-bottom:0px;--testimonial-border-width-left:0px;\"><div class=\"reviews awb-carousel awb-swiper awb-swiper-dots-position-below\" data-touchscroll=\"touch\" data-loop=\"yes\" data-pagination=\"bullets\" data-autoplay=\"yes\" data-autoplayspeed=\"8000\" data-autoplaypause=\"no\" style=\"--awb-arrow-bgcolor:rgba(0,0,0,0.6);--awb-arrow-color:#fff;--awb-arrow-hover-bgcolor:rgba(0,0,0,0.7);--awb-arrow-hover-color:#fff;--awb-dots-align:center;--awb-arrow-position-vertical-transform:none;\" data-slide-effect=\"fade\" data-itemmargin=\"0\"><div class=\"swiper-wrapper\"><div class=\"swiper-slide review avatar-above avatar-image\"><div class=\"testimonial-thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2018\/11\/BrinHexS-foto-2-e1541153628445.jpeg\" width=\"269\" height=\"269\" style=\"--awb-border-radius:50%;\" \/><\/div><blockquote class=\"testimonials-shortcode-blockquote\"><div class=\"awb-quote\"><div class=\"awb-quote-content\">\n<p>\u201cFew Technology Partners are able to come up with and implement customized solutions the way you do\u201d.<br \/>\nLuca Lavezzi, representative of the company BinHexs srl, gratified us with these words.<\/p>\n<\/div><\/div><\/blockquote><div class=\"author\"><span class=\"company-name\"><strong class=\"testimonial-name\">Luca Lavezzi<\/strong><span class=\"awb-testimonial-sep\">, <\/span><span class=\"testimonial-extras\"><span class=\"testimonial-company\">BinHexs srl<\/span><\/span><\/span><\/div><\/div><div class=\"swiper-slide review avatar-above avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2018\/11\/Mani-1-1-e1541153698712.jpg\" width=\"170\" height=\"170\" style=\"--awb-border-radius:50%;\" \/><\/div><blockquote class=\"testimonials-shortcode-blockquote\"><div class=\"awb-quote\"><div class=\"awb-quote-content\">\n<p>&#8220;Efficiency, reliability, quality, professionalism, punctuality.&#8221;<br \/>\nThus, Alexander, representative of the PICCOLO PRINCIPE Social Cooperative Society said in a phone call. Alexander and his employees are using our software to run his child neuropsychiatry clinic in Ferrara, Italy. Namely, Piccolo Principe staff are using Elea software as a tool for managing clinical and administrative processes.<\/p>\n<\/div><\/div><\/blockquote><div class=\"author\"><span class=\"company-name\"><strong class=\"testimonial-name\">Alessandro<\/strong><span class=\"awb-testimonial-sep\">, <\/span><span class=\"testimonial-extras\"><span class=\"testimonial-company\">PICCOLO PRINCIPE Social Cooperative Society<\/span><\/span><\/span><\/div><\/div><\/div><div class=\"swiper-pagination testimonial-pagination\" id=\"fusion-testimonials-1\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#fa961a;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:20px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-menu-anchor\" id=\"articoli\"><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-sep-color:#004e98;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">USEFUL ARTICLES.<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#fa961a;border-color:#fa961a;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-background-color:rgba(0,78,152,0.46);--awb-background-image:url(&quot;https:\/\/www.newteam.it\/wp-content\/uploads\/2018\/10\/code_bn_trasp.png&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-blog-shortcode fusion-blog-shortcode-1 fusion-blog-archive fusion-blog-layout-grid-wrapper fusion-blog-no\"><style type=\"text\/css\">.fusion-blog-shortcode-1 .fusion-blog-layout-grid .fusion-post-grid{padding:10px;}.fusion-blog-shortcode-1 .fusion-posts-container{margin-left: -10px !important; margin-right:-10px !important;}<\/style><div class=\"fusion-posts-container fusion-posts-container-no fusion-blog-layout-grid fusion-blog-layout-grid-4 isotope fusion-blog-equal-heights\" data-pages=\"1\" data-grid-col-space=\"20\" style=\"margin: -10px -10px 0;min-height:500px;\"><article id=\"blog-1-post-3168\" class=\"fusion-post-grid post-3168 post type-post status-publish format-standard has-post-thumbnail hentry category-help-desk-en category-software-development-projects category-technical-support category-tesis-en category-ticket-assignment category-ticket-management-en category-useful-articles tag-help-desk-en tag-it-en tag-tesis-en tag-ticket-assignment tag-ticket-management-en\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:rgba(255,255,255,1);border:1px solid #ebeaea;border-bottom-width:3px;\">\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"border-color:#ebeaea;\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.newteam.it\/en\/how-to-properly-assign-tickets-in-the-it-world\/\" aria-label=\"How to properly assign tickets in the IT world?\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-scaled.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-200x133.jpg 200w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-400x267.jpg 400w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-600x400.jpg 600w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-800x533.jpg 800w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-1200x800.jpg 1200w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-scaled.jpg 2560w\" sizes=\"(min-width: 2200px) 100vw, (min-width: 856px) 465px, (min-width: 784px) 620px, (min-width: 712px) 784px, (min-width: 640px) 712px, \" \/>\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n\t<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 20px 25px;\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.newteam.it\/en\/how-to-properly-assign-tickets-in-the-it-world\/\">How to properly assign tickets in the IT world?<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span><a href=\"https:\/\/www.newteam.it\/en\/author\/federica\/\" rel=\"author\">Stefano Morgagni<\/a><\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><div class=\"fusion-content-sep sep-single sep-solid\"><\/div><div class=\"fusion-post-content-container\"><p>An effective process? Start with correct ticket assignment A key determinant of the efficiency and often the effectiveness of ticket [...]<\/p><\/div><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><a class=\"fusion-read-more\" href=\"https:\/\/www.newteam.it\/en\/how-to-properly-assign-tickets-in-the-it-world\/\" aria-label=\"More on How to properly assign tickets in the IT world?\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-3166\" class=\"fusion-post-grid post-3166 post type-post status-publish format-standard has-post-thumbnail hentry category-help-desk-en category-software-development-projects category-technical-support category-tesis-en category-ticket-management-en category-useful-articles tag-help-desk-en tag-it-en tag-tesis-en tag-ticket-management-en\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:rgba(255,255,255,1);border:1px solid #ebeaea;border-bottom-width:3px;\">\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"border-color:#ebeaea;\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.newteam.it\/en\/learn-how-it-can-solve-the-major-challenges-facing-the-technical-support-industry\/\" aria-label=\"Learn how IT can solve the major challenges facing the technical support industry.\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3-200x133.jpg 200w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3-400x267.jpg 400w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3-600x400.jpg 600w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3-800x534.jpg 800w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3.jpg 1000w\" sizes=\"(min-width: 2200px) 100vw, (min-width: 856px) 465px, (min-width: 784px) 620px, (min-width: 712px) 784px, (min-width: 640px) 712px, \" \/>\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n\t<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 20px 25px;\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.newteam.it\/en\/learn-how-it-can-solve-the-major-challenges-facing-the-technical-support-industry\/\">Learn how IT can solve the major challenges facing the technical support industry.<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span><a href=\"https:\/\/www.newteam.it\/en\/author\/federica\/\" rel=\"author\">Stefano Morgagni<\/a><\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><div class=\"fusion-content-sep sep-single sep-solid\"><\/div><div class=\"fusion-post-content-container\"><p>When opening a ticket efficiently improves the whole process It is rather complicated to open tickets, particularly in terms of [...]<\/p><\/div><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><a class=\"fusion-read-more\" href=\"https:\/\/www.newteam.it\/en\/learn-how-it-can-solve-the-major-challenges-facing-the-technical-support-industry\/\" aria-label=\"More on Learn how IT can solve the major challenges facing the technical support industry.\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#fa961a;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:20px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-sep-color:#004e98;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Looking for a Ticket Management solution that streamlines your process?<\/h2><\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-sep-color:#004e98;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Contact us<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#fa961a;border-color:#fa961a;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/shell.js\"><\/script><script>hbspt.forms.create({\n\tregion: \"na1\",\n\tportalId: \"20085242\",\n\tformId: \"39ed1505-5b59-442a-a699-3f025eaaad82\"\n});\n<\/script><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-2838","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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