{"id":2871,"date":"2019-02-02T08:27:46","date_gmt":"2019-02-02T07:27:46","guid":{"rendered":"https:\/\/www.newteam.it\/useful-articles\/"},"modified":"2022-10-06T14:04:12","modified_gmt":"2022-10-06T12:04:12","slug":"useful-articles","status":"publish","type":"page","link":"https:\/\/www.newteam.it\/en\/useful-articles\/","title":{"rendered":"Useful articles"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#fa961a;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:20px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><b>Useful articles<\/b><\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#fa961a;border-color:#fa961a;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#fa961a;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50PX;--awb-padding-bottom:50PX;--awb-background-color:#ededed;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-blog-shortcode fusion-blog-shortcode-1 fusion-blog-archive fusion-blog-layout-medium fusion-blog-pagination\"><div class=\"fusion-posts-container fusion-posts-container-pagination\" data-pages=\"1\"><article id=\"blog-1-post-3168\" class=\"fusion-post-medium post-3168 post type-post status-publish format-standard has-post-thumbnail hentry category-help-desk-en category-software-development-projects category-technical-support category-tesis-en category-ticket-assignment category-ticket-management-en category-useful-articles tag-help-desk-en tag-it-en tag-tesis-en tag-ticket-assignment tag-ticket-management-en\">\n\t<style type=\"text\/css\">\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t<\/style>\n\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.newteam.it\/en\/how-to-properly-assign-tickets-in-the-it-world\/\" aria-label=\"How to properly assign tickets in the IT world?\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-320x202.jpg\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-320x202.jpg 320w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/08\/Newteam_foto-articoli-sito-6-700x441.jpg 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/>\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n\t<div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.newteam.it\/en\/how-to-properly-assign-tickets-in-the-it-world\/\">How to properly assign tickets in the IT world?<\/a><\/h2><div class=\"fusion-post-content-container\"><p>An effective process? Start with correct ticket assignment A key determinant of the efficiency and often the effectiveness of ticket management processes in the IT world is the assignment of the task to the resource or company expected to handle [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\">By <span><a href=\"https:\/\/www.newteam.it\/en\/author\/federica\/\" rel=\"author\">Stefano Morgagni<\/a><\/span><span class=\"fusion-inline-sep\">|<\/span><\/div><div class=\"fusion-alignright\"><a class=\"fusion-read-more\" href=\"https:\/\/www.newteam.it\/en\/how-to-properly-assign-tickets-in-the-it-world\/\" aria-label=\"More on How to properly assign tickets in the IT world?\">Read More<\/a><\/div><\/div><\/article>\n<article id=\"blog-1-post-3166\" class=\"fusion-post-medium post-3166 post type-post status-publish format-standard has-post-thumbnail hentry category-help-desk-en category-software-development-projects category-technical-support category-tesis-en category-ticket-management-en category-useful-articles tag-help-desk-en tag-it-en tag-tesis-en tag-ticket-management-en\">\n\t<style type=\"text\/css\">\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\t<\/style>\n\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.newteam.it\/en\/learn-how-it-can-solve-the-major-challenges-facing-the-technical-support-industry\/\" aria-label=\"Learn how IT can solve the major challenges facing the technical support industry.\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3-320x202.jpg\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3-320x202.jpg 320w, https:\/\/www.newteam.it\/wp-content\/uploads\/2019\/06\/Newteam_foto-articoli-sito-3-700x441.jpg 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/>\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n\t<div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.newteam.it\/en\/learn-how-it-can-solve-the-major-challenges-facing-the-technical-support-industry\/\">Learn how IT can solve the major challenges facing the technical support industry.<\/a><\/h2><div class=\"fusion-post-content-container\"><p>When opening a ticket efficiently improves the whole process It is rather complicated to open tickets, particularly in terms of the perception of the end user submitting the request. The user's first real need is to be able to transfer [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\">By <span><a href=\"https:\/\/www.newteam.it\/en\/author\/federica\/\" rel=\"author\">Stefano Morgagni<\/a><\/span><span class=\"fusion-inline-sep\">|<\/span><\/div><div class=\"fusion-alignright\"><a class=\"fusion-read-more\" href=\"https:\/\/www.newteam.it\/en\/learn-how-it-can-solve-the-major-challenges-facing-the-technical-support-industry\/\" aria-label=\"More on Learn how IT can solve the major challenges facing the technical support industry.\">Read More<\/a><\/div><\/div><\/article>\n<\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-bg-parallax\" data-bg-align=\"center center\" data-direction=\"up\" data-mute=\"false\" data-opacity=\"100\" data-velocity=\"-0.3\" data-mobile-enabled=\"false\" data-break_parents=\"0\" data-bg-image=\"https:\/\/www.newteam.it\/wp-content\/uploads\/2018\/10\/Medical-Record-cabinet2-1-e1540832219706.jpg\" data-bg-repeat=\"false\" ><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-parallax-up hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:150px;--awb-padding-bottom:150px;--awb-background-image:url(&quot;https:\/\/www.newteam.it\/wp-content\/uploads\/2018\/10\/Medical-Record-cabinet2-1-e1540832219706.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-color:#fa961a;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:20px;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:10px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-sep-color:#004e98;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">CONTACT US<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#fa961a;border-color:#fa961a;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/shell.js\"><\/script><script>hbspt.forms.create({\n\tregion: \"na1\",\n\tportalId: \"20085242\",\n\tformId: \"2a7249f9-d33a-4a1e-b1ae-b5cf467226ca\"\n});\n<\/script><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-2871","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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