TRADE-SPECIFIC SOFTWARE

A qualified technical support is a key factor in customer retention and, increasingly, a business opportunity for the supplier company and the receiving customer. Providing technical support in a world where technology evolves daily means sorting through an enormous amount of information, commitments, contractual constraints, intervention and resolution times. IT tools to support service processes must track the activity delivery processes very carefully by highlighting commitments to each specific customer at each stage.

All these aspects are very familiar to NewTeam, because it was founded by people who have been involved in assistance in large entities and have continued to do so as consultants in many others.

Contact us

Euronics Italy Case Study

For all processes of providing after-sales technical support activities, Euronics Italy has chosen NewTeam as its partner for the entire implementation of its information system. Through this system, the company manages all after-sales service requests for Italy and several foreign countries, identifying customers, products, affiliated service centers, and the entire product tracking path from pickup to return to the customer. Through NewTeam’s support, Euronics Italy, has not only perfected and placed under control the entire business delivery process, but has also built a new relationship with its service centers, establishing more reliable business relationships with its suppliers.

In case you have an operational process, whether simple or complex, that needs to be verified or optimized, or if you are convinced that the support service can become a factor that will encourage the growth of your business, we will be happy to work alongside you, looking into the most suitable IT solution for your specific needs.

CONTACT US