A qualified technical support is a key factor in customer retention and, increasingly, a business opportunity for the supplier company and the receiving customer. Providing technical support in a world where technology evolves daily means sorting through an enormous amount of information, commitments, contractual constraints, intervention and resolution times. IT tools to support service processes must track the activity delivery processes very carefully by highlighting commitments to each specific customer at each stage.

All these aspects are very familiar to NewTeam, because it was founded by people who have been involved in assistance in large entities and have continued to do so as consultants in many others.