Useful articles
How to properly assign tickets in the IT world?
An effective process? Start with correct ticket assignment A key determinant of the efficiency and often the effectiveness of ticket management processes in the IT world is the assignment of the task to the resource or company expected to handle [...]
Learn how IT can solve the major challenges facing the technical support industry.
When opening a ticket efficiently improves the whole process It is rather complicated to open tickets, particularly in terms of the perception of the end user submitting the request. The user's first real need is to be able to transfer [...]