TESIS is the specific software for the effective management of services and technical assistance processes

for facility management companies.

For organisations that provide maintenance management services in the complex and fast-paced process of infrastructure maintenance, they need a comprehensive system that allows a correct, simple and quick registration as well as constant tracking of all the steps involved.

Companies who do not use a maintenance management system run the risk of organisational chaos, the unsatisfied technicians and, more importantly, the customers, who often find themselves pressed for their demands or have their requests fulfilled in a timeframe that is not in accordance with their level of importance.

Tesis is a ticket management system that allows data to be constantly available to quickly direct service requests to the relevant figures in the maintenance team, enables to check their progress, to monitor the work carried out, the quality of the service provided and the compliance with the customers’ expectations or advance agreements. Tesis is the tool that ensures the maintenance management process is as efficient and controlled as possible.

Tesis stands for versatility, integration, customisation

modularity and user-friendliness.

Versatility

Tesis is perfect for the maintenance management that is forwarded to the assistance team by the various customers, and it does this through a powerful configuration capability. Through Tesis, even complex companies with several branches or subsidiaries in the territory, both national and foreign, can count on the standardisation and organisation of its assistance flows. Tesis also allows the management of all activity scenarios of a assistance service, whether on problems in specific plants or facilities, or on particular contract activities. Moreover, thanks to the customised support of those who created Tesis and maintain it over time, it is possible to be certain of the most efficient and effective use of the tool to manage all the activities specific to a service and maintenance company.

Integration

Through an email interface, Tesis allows simple communication with customers, both in opening maintenance requests and in reporting on their progress. Notifications and alarms from customers’ devices can be delivered to assistance operators via a simple automated email. If required, Tesis can be integrated with the accounting management software, also optimising administrative processes, including for example invoicing proposals and material procurement.

Customisation

Through its configuration capability, Tesis is able to capture and read the typical maintenance management process and adapting to it. It only takes a few quick steps to represent the process within Tesis and the various operators immediately become the protagonists. There are many immediate benefits and advantages: a single point where all requests are collected, managed and controlled, a single work tool to manage all service activities of the maintenance team, a historical database of information and evaluation of the quality of the work done.

User-friendliness

Tesis can be used easily and quickly thanks to a Web Browser and, through highly configurable profiles, allows information to be shared between the various company levels to improve communication and support decision-making in the various approval steps. User-friendliness allows the data to be collected in real time, the necessary information to be quickly shared with colleagues, and the quality of the work performed, both by in-house technical operators and subcontracted suppliers, to be objectively represented in terms of both speed of response and problem solving.

As a result, more effective interventions and higher quality delivered

TESIS suite modularity for facility management companies

Tesis is an application suite the core of which is the Service Desk.

Tesis helps monitor the entire cycle of the maintenance request management process and transforms the information collected into a database full of useful input for improving assistance processes.

The Service Desk is not only the tool, but also the intelligence that controls the process of maintenance management, its correct assignment, intake and operational sequence of execution, including the use of external suppliers.

INTEGRATION

As Tesis plugs into your programme, it integrates with existing processes and information systems.

CUSTOMISATION

Tesis comes with a high level of customisation, adapting to your organisation model and service category.

COMPLETE CYCLE

Tesis can be used in local, wide area networks by leveraging modern web platforms

TESIS Service Desk

With the TESIS Service Desk, you can monitor the entire cycle of the ticket management process, from assignment, to taking charge, to the operational sequence of execution, to using the data for process improvement.

Go to Tesis Service Desk

TESIS Project Manager

TESIS Project manager allows the order and project activities to be management by eventually sharing technical assistance resources, both internal and external.

Go to Tesis Project Manager

TESIS Customer Portal

In order to enable the efficient opening and communication of tickets, there is TESIS Customer Portal, the customer portal through which customers can access and view their service requests

Go to Tesis Customer Portal

As a result, more effective interventions and higher quality delivered

TESIS Email Agent

TESIS Email Agentis the TESIS module that enables integration with the email. Through a simple email, a customer or business user can open a ticket to your Service Desk.

Go to Tesis Email Agent

TESIS Mobile

Designed specifically for the IT organisation’s technical resources, TESIS Mobile keeps the technical resource in constant contact with the IT team through a simplified interface.

Go to Tesis Mobile

TESIS Knowledgebase

TESIS Knowledge Base is an excellent search engine for retrieving essential data. It provides the entire service with the shared knowledge base to increase operational effectiveness.

Go to Tesis Knowledgebase

As a result, more effective interventions and higher quality delivered

TESIS Connect

TESIS Connect is the integration module for external applications. This consists of a set of functions to facilitate integration with existing systems within the Service this consists of a set of functions that facilitate integration with existing systems within the Service and in the company, speeding up the initial start-up process and reducing the technical integration burden.

Go to Tesis Connect

TESIS Suppliers

TESIS Suppliers is the management module for dealing with suppliers. nformation on existing contracts, services and expected performance of individual contractors or supplier companies will be available through TESIS Suppliers within the Facility management processes.

Go to Tesis Suppliers

TESIS Asset Manager

TESIS Asset Manager is a TESIS module dedicated to asset management within Facility Management.

TESIS Asset Manager is designed to support operators in controlling the IT, hardware and software assets they use and to ensure Service Desk processes are compatible to ITIL practices.

Go to Tesis Asset Manager

As a result, more effective interventions and higher quality delivered

TESIS Warehouse

Tesis Warehouse Manager is the software module for managing storages within IT organisations. It is fully integrated into the Tesis package and allows information to be used for complete management of companies’ assets.

Go to Tesis Warehouse Manager

TESIS Reporting & Dashboard

Modules for data analysis with summary representations of trends.

You can find all the indicators you need in a single display, giving you an overview of your activities.

Go to Tesis Reporting & Dashboard

As a result, more effective interventions and higher quality delivered

The advantages of a modular system

Using the TESIS modularity from the Service Desk, it is possible to acquire only what is needed at the moment. There is no point buying what is not needed, but if the necessity arises, it can always be added later alongside the modules already installed.

  • The constant improvement becomes real thanks to data

  • Real-time information to bridge competency GAP

  • The power to represent one’s organisation

  • Collaboration tool

  • Asset optimisation tool

  • Contact and process automation tool

  • Full supplier monitoring

  • No licence limit on IT users

  • Constantly improving software

  • Guidance and direct support at all stages of the project over time

Do you want to learn more about the advantages of Tesis? Let’s talk about it