How it works
TESIS Customer Portal is the TESIS module that allows the customer, or business user, to be able to open and manage their own tickets thus making communication with your operators efficient and quick. Through a streamlined, process-driven interface that can be configured to best meet the customer’s needs, the client can enter tickets, see their actual registration, and be able to monitor their progress and processing until they are completed.
After having completed the registration of his tickets, the customer will also have the advantage to interact with the help desk operators, throughout the process leading to the solution of his problem, without having to wait for their availability by phone. Simply by logging in to a specific company address without installing anything, the customer will be able to access an extremely fast panel that will allow him efficiency and autonomy in registering his new tickets.