Ticket opening and management module

TESIS Customer Portal is the module that allows the customer, or business user, to connect to the Service Desk by enabling them to open and manage tickets.

How it works

TESIS Customer Portal is the TESIS module that allows the customer, or business user, to be able to open and manage their own tickets thus making communication with your operators efficient and quick. Through a streamlined, process-driven interface that can be configured to best meet the customer’s needs, the client can enter tickets, see their actual registration, and be able to monitor their progress and processing until they are completed.

After having completed the registration of his tickets, the customer will also have the advantage to interact with the help desk operators, throughout the process leading to the solution of his problem, without having to wait for their availability by phone. Simply by logging in to a specific company address without installing anything, the customer will be able to access an extremely fast panel that will allow him efficiency and autonomy in registering his new tickets.

Tesis Customer Portal Features

On the TESIS Customer Portal, access can be configured for different types of customers or business users who will have the advantage of being able to see only the information strictly related to their user. Thus, profiles can be configured on the TESIS Customer Portal with different management responsibilities and views, to provide the customer with an extremely efficient and effective interface to the Service Desk for managing business tickets.

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