Four of its main features
Versatility and configurability
Tesis Service Desk features a powerful configuration capability and facilitates the organisation and standardisation of service request flows from various company departments to IT, even in complex companies consisting of several sites, branches, both domestic and foreign.
Quick integration with other IT services
Tesis integrates with Active Directory and LDAP and allows rapid recognition of users and departments that contact IT organisation. Through an automatic email system, Tesis allows easy communication with users, whether opening tickets or reporting on their progress. Tesis can be integrated with the accounting management system, also streamlining administrative processes, including, for example, approvals of supplier invoices for tickets managed by them or by IT consultants.