TESIS Email Agent is the TESIS module that enables integration with the email.
Through a simple mail, a customer can open a ticket to your Service Desk.
With TESIS Email Agent, communication with customers can also take place automatically, saving Service Desk operators a considerable amount of time.
How it works
Tesis Email Agent is an email control system that allows you to operate mailboxes to open or update tickets and forward emails to specific customers to update them about the progress of their reports. A customer can forward an email for opening a service request to a specific mailbox.
Tesis Email Agent detects the arrival of a new mail and processes it through a set of rules that have been properly configured. Based on these rules which act on various information contained in the mail, such as the sender, the domain, specific words included in the subject line or in the body text of the mail, the opening of the ticket within Tesis is processed.
Complex rules can be configured and several mailboxes can be associated to ensure a broad level of configuration and programming during the opening process.
Tesis Email Agent Features
Rapid management, time-saving and increased process efficiency
With its functionalities, Tesis Email Agent responds to the pressing needs of departmental or customer users as well as Service Desk operators for rapid management, time saving and increased process efficiency, while guaranteeing a high quality of communication.
Further advantages for your organisation
Saving time for ticket registration
Automatic user replies 24 hours
Automatic notifications to affected users
Speed of integration with other systems
Constant control and automatic status changes
The possibility of configuring sophisticated automatic rules