TESIS Connect is the module for integration with external applications

How it works

All modules in the Tesis suite have the features to feed their own basic data and, therefore, to enable proper management of service processes.

Tesis Connect is a set of features that facilitate integration with existing systems within IT and enterprise organizations, accelerating the initial start-up process and reducing the technical integration burden.

Over time, this ensures that data are constantly updated between the corporate databases and the Tesis database

FUNCTION MONITORING

Integrated procedures have the characteristic of running in the background with little or no visibility by operators and application users.

Tesis Connect provides reporting and alarming capabilities that are monitored by trained operators or by NewTeam through the dedicated support service.

TESIS CONNECT ADVANTAGES

Speeding up the application startup process by reducing or eliminating the operational burden for the initial loading of source data.
Data uniformity and consistency at the enterprise level through constant integration and updating. Sites, users, and assets, are referred to the same way throughout the enterprise, and Tesis integrates service information without the risk of using different codes or references. Economic data and management data are perfectly integrated with each other.
Single sign on and Active Directory allow the operator to be able to leverage the same corporate credentials to access the application.

Two different integration modes

Tesis Connect runs in the background of applications that interface with the operator, ensuring that the visible data is perfectly aligned and consistent with the company’s data.

ASYNCHRONOUS INTEGRATION

Asynchronous reading and returning of identified data and messaging features

SYNCHRONOUS INTEGRATION

A web service library enables synchronous integration with the Tesis database

Specific Tesis Connect features

LDAP and Active Directory Users

Tesis Connect connects to the company’s LDAP or Active Directory, taking information from corporate users according to agreed rules with the IT organization. The SSO (single sign on) advantage is also achieved with this integration, preventing access to Tesis from being governed by additional and/or different credentials from the corporate ones

Corporate headquarters and assets

A company might have logistical complexity with several plants, work sites, and possibly operating departments. In the business management environment, this information may already be present accurately, completely, and correctly. The flow of this information to Tesis is guaranteed both as a new entry and as an ongoing update.

Ticket Opening

If automatic flows of reporting failures or warnings of potential issues that may arise already exist in the company, such as warnings from existing equipment or technology in the company, automatic ticket opening can be ensured within Tesis by invoking web services made available by Tesis Connect

External Supplier Access

Integration with external service providers, can be done asynchronously using the advanced features of Tesis Email Agent. However, when these data flows are more important or significantly voluminous, Tesis Connect web services can be used to enable even more efficient and rapid communication with suppliers.

Solved tickets

If, for business reasons, other databases besides those in Tesis need to be fed with the status of managed and solved tickets, the relevant information can be extracted with a simple query of a web service.

Billable Accounting Tickets

Where the volume of tickets handled by external vendors is substantial and consequently equally numerous are the invoices that may be received from vendors, it may be efficient with significant time savings to pass IT-approved and authorized ticket data to accounting for billing.