The Software Suite for the Ticket Management Process.
Tesis Service Desk
Tesis is designed for companies that need to monitor the entire cycle of the service process, from service request to invoicing, and it is an essential tool for optimizing costs and resources used for service delivery.
Over time, the supervision process will build up an experiential database. Used by the company, it is a key tool to check whether the response is adequate, viable, and improvable. We will stand by your side to turn the collected information into real value for your business.
As part of the complex and fast-paced process of ticket management, IT organizations need a comprehensive system that enables their correct, simple and quick registration as well as constant tracking of all their characteristic stages.
Any company that does not adopt a ticket management system runs the risk of organizational chaos, unsatisfied service workers, and even worse, frustrated service users, who often find themselves having to solicit their requests or see their requests fulfilled in a timeframe that is not in line with their level of urgency.
TESIS is an application suite with the Service Desk at its mail elemnt, it is the tool and intelligence that governs the process of managing tickets, their proper assignment, intake, and operational sequence of unfolding, even if one has to use outside providers.
It locates in real time the contractual obligations with the customer, the type of service expected, the product being serviced, and the maintenance record.
As a result, more effective interventions and higher quality delivered
INTEGRATION
As Tesis plugs into your programme, it integrates with existing processes and information systems.
CUSTOMISATION
Tesis comes with a high level of customisation, adapting to your organisation model and service category.
VERSATILITY
Tesis can be used in local, wide area networks by leveraging modern web platforms
Tesis manages orders, interventions and projects. It recognizes queries and facilitates their recording through simple search keys, identifying the subject of the intervention. It interfaces with external outsourced service providers, monitors the schedules of its own technical and material assets, and uses statistical control to improve business efficiency.
The configuration is suitable for companies in the following areas:
IT and systems support
Home appliance support
Electrical and technological plants
Office equipment support
Hardware, software and IT network support
Manufacturing industry
Tesis allows complete management of internal maintenance scheduling. Provides a leaner, tidier and more productive solution for managing the activities of internal staff engaged in technical support. Using high process automation, including approval steps, Tesis speeds up maintenance work, manages service providers by minimizing waste, and demonstrates the value of the internal department.
The configuration is suitable for companies that have internally:
IT department that manages computers, printers, smart phones, and other IT tools
Department that manages the company’s real estate assets and building automation systems
Department managing a corporate fleet vehicles.
Tesis provides constant visibility into the commitments and workloads of its resources. As such, this helps an organization that must manage the diversity of interventions integral to global service type maintenance contracts. It allows effective control of costs and overall asset use in order to provide a real-time report of the organization’s activities
INTEGRATION
As Tesis plugs into your programme, it integrates with existing processes and information systems.
CUSTOMISATION
Tesis comes with a high level of customisation, adapting to your organisation model and service category.
VERSATILITY
Tesis can be used in local, wide area networks by leveraging modern web platforms